Dial In does not work...

No one can get through by calling the dimdim number and entering the meeting code via phone. All anyone hears is hold music and they are never transferred into the meeting. I've adjusted all settings to allow people to call in, but it still doesn't work. Is there something I'm missing to get this feature to work? I thought you just had to call the number, enter the code, and the person was transferred into the meeting?

Have you figured this out? I have already canceled one webinar, and can't get in touch with support.

No, I'm still waiting on my ticket to be answered...or maybe this forum post to be answered. I'm probably just going to have to tell people not to call in because the feature doesn't work.

I am sorry for delayed response. Please refer the workflow in this following knowledge base article and let us know if it helps - http://help.dimdim.com/activekb/questions/142/

Originally Posted by dutan01.dimdim

I am sorry for delayed response. Please refer the workflow in this following knowledge base article and let us know if it helps - http://help.dimdim.com/activekb/questions/142/

Did you not read what they said....do you not know what is on that workflow page...that it describes the simple procedure of

• Dailing in the phone-in number
• enter

passcode

That we are folliowing these directions and get nothing but music?
Who are you? Are you tech support or link poster? tell us you know something is wrong and are working on it.

This is what it says about your support:
We identify what subject your problem falls under.
We then send you to the page that you have already read, which provides no troubleshooting [punch clock and go home....]

Sorry to be pissed, but people posted about this two weeks ago. You don't have to tell us that you know the answer, just ACKNOWLEDGE YOUR CUSTOMER....at least......

we might be pissed, but we are also forgiving, give us a chance...TALK to us.....please?

same problem.. any update(s)?

I sincerely apologize for the inconvenience.

Please let us know your phone number so that I can call and have a test meeting with you to understand the issues better.

Please also do send the link of this forum post along with the above details.

had to reschedule the phone call last night with another service. Have you figured this out yet?

Hi dfresh411

Could you please let us know some details about the issue which you are facing?

Originally Posted by dutan01.dimdim

Hi dfresh411

Could you please let us know some details about the issue which you are facing?

I dial into my conference and enter the passcode followed by the # key and get nothing but hold music. No one on the line can hear anyone. All you hear is hold music.